Customer Stories

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Poule & Poulette’s Challenges

Our Support and Solutions

Reduced time spent on onboarding and faster onboarding of resources within restaurants.
Completion time of onboarding processes reduced to a couple of days.
Make the onboarding process more effective and engaging by providing all the necessary information within one app.

Outcome & Benefits

Reduced time spent on onboarding and faster onboarding of resources within restaurants.
Completion time of onboarding processes reduced to a couple of days.
Training courses have become a lot easier to follow up on also for the management.

Proximus’s Challenges

Proximus aimed to revamp their training program to increase personalization, efficiency, and relevance for their diverse workforce.
To enhance participation and monitoring, it was necessary to digitize their strong coaching approach.

Our Support and Solutions

We replaced expensive trainings with mobile, introduced Microlearning format to their skill set and co-created a bespoke coaching tool.

Outcome & Benefits

MobieTrain’s platform has been widely adopted with an impressive adoption rate of 93%. The company’s customer-facing teams have been highly satisfied with the platform, giving it a satisfaction score of 80%.
Employees who used MobieTrain scored 20% higher in module test.
Proximus’s teams have had great success with the MobieTrain app, with an impressive 82% engagement rate and 80% completion rate for learning paths.

Timberland’s Challenges

After temporarily closing due to COVID-19, reopening Timberland stores presented challenges in business continuity, staff management, and ensuring quality customer service.

Our Support and Solutions

As a way to align all remote employees, ‘Getting Back to Better’ became Timberland’s mantra. Together, we created 4 distinct learning tracks.

Outcome & Benefits

After increasing the ability to access content, Timberland experienced a 70% increase in conversions and positive comparable store sales in most countries.
Each store and market has relevant learning content to create storytelling sales associates with an agile and engaged workforce.
Omnichannel retail strategy shifts to a hybrid model (distribution, e-commerce, showroom) with microlearning for improved customer engagement.

VANS’ Challenges

VANS previously relied on store managers to train teams, resulting in inconsistent training across the company. Their training materials quickly became outdated, making it difficult to measure results.

Our Support and Solutions

We collaborated closely with store managers to create engaging and effective Learning and Onboarding Paths.

Outcome & Benefits

Teams no longer need to spend hours on old-school training with our mobile-first approach.
As the brand experienced a consistent growth in conversion rate, 85% of store associates successfully completed their onboarding paths.
The role-specific content allowed the customer-facing employees to access necessary resources, optimising performance and teamwork in the shop.

Lievità’s Challenges

Simplify the onboarding process by streamlining communication between management and employees for more effective induction of new resources.
Increase the employees’ engagement and motivation, improve the sense of belonging and reduce turnover.

Our Support and Solutions

Together with the Lievità team, we created new paths to simplify and make the onboarding process engaging and streamline communication and information sharing even with senior staff.
Thanks to microlearning and gamification, we enabled access to the courses at any time, optimising training time and costs.

Outcome & Benefits

Employees are involved, motivated and enabled to provide the best customer experience.
Employees can access content at any time, reducing onboarding time and costs.
The onboarding of new resources into the restaurants is handled immediately and effectively.

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Dive into your Business and L&D challenges.
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