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Customer Stories

Explore our customer stories showcasing our mission to empower frontline employees in digital-driven organizations. We value innovation collaborating with esteemed clients to bring tailor-made solutions to life.

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poule and poulette

Poule & Poulette’s Challenges

  • Coping with staff shortages.

  • Keeping staff involved and motivated, especially after the Covid-19 pandemic.

Our Support and Solutions

  • Reduced time spent on onboarding and faster onboarding of resources within restaurants.

  • Completion time of onboarding processes reduced to a couple of days.

  • Make the onboarding process more effective and engaging by providing all the necessary information within one app.

Outcome & Benefits

  • Reduced time spent on onboarding and faster onboarding of resources within restaurants.

  • Completion time of onboarding processes reduced to a couple of days.

  • Training courses have become a lot easier to follow up on also for the management.

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Proximus

Proximus’s Challenges

  • Proximus aimed to revamp their training program to increase personalization, efficiency, and relevance for their diverse workforce.

  • To enhance participation and monitoring, it was necessary to digitize their strong coaching approach.

Our Support and Solutions

  • We replaced expensive trainings with mobile, introduced Microlearning format to their skill set and co-created a bespoke coaching tool.

Outcome & Benefits

  • MobieTrain’s platform has been widely adopted with an impressive adoption rate of 93%. The company’s customer-facing teams have been highly satisfied with the platform, giving it a satisfaction score of 80%.

  • Employees who used MobieTrain scored 20% higher in module test.

  • Proximus’s teams have had great success with the MobieTrain app, with an impressive 82% engagement rate and 80% completion rate for learning paths.

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Timberland Photo by Clem Onojeghuo

Timberland’s Challenges

  • After temporarily closing due to COVID-19, reopening Timberland stores presented challenges in business continuity, staff management, and ensuring quality customer service.

Our Support and Solutions

  • As a way to align all remote employees, ‘Getting Back to Better’ became Timberland’s mantra. Together, we created 4 distinct learning tracks.

Outcome & Benefits

  • After increasing the ability to access content, Timberland experienced a 70% increase in conversions and positive comparable store sales in most countries.

  • Each store and market has relevant learning content to create storytelling sales associates with an agile and engaged workforce.

  • Omnichannel retail strategy shifts to a hybrid model (distribution, e-commerce, showroom) with microlearning for improved customer engagement.

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Vans Photo by Harry Hundal

VANS’ Challenges

  • VANS previously relied on store managers to train teams, resulting in inconsistent training across the company. Their training materials quickly became outdated, making it difficult to measure results.

Our Support and Solutions

  • We collaborated closely with store managers to create engaging and effective Learning and Onboarding Paths.

Outcome & Benefits

  • Teams no longer need to spend hours on old-school training with our mobile-first approach.

  • As the brand experienced a consistent growth in conversion rate, 85% of store associates successfully completed their onboarding paths.

  • The role-specific content allowed the customer-facing employees to access necessary resources, optimising performance and teamwork in the shop.

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lievità restaurant chain

Lievità’s Challenges

  • Simplify the onboarding process by streamlining communication between management and employees for more effective induction of new resources.

  • Increase the employees’ engagement and motivation, improve the sense of belonging and reduce turnover.

Our Support and Solutions

  • Together with the Lievità team, we created new paths to simplify and make the onboarding process engaging and streamline communication and information sharing even with senior staff.

  • Thanks to microlearning and gamification, we enabled access to the courses at any time, optimising training time and costs.

Outcome & Benefits

  • Employees are involved, motivated and enabled to provide the best customer experience.

  • Employees can access content at any time, reducing onboarding time and costs.

  • The onboarding of new resources into the restaurants is handled immediately and effectively.

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mobietrain app

Looking for Inspiration? Look no further.

  • Case studies, observers, eBooks, events and initiatives, and so much more are all at your fingertips to help you enhance your employer experience and create an unforgettable customer experience. Discover free resources to improve your employer and customer experience. Get inspired and enhance your business success today! Click the button to discover them all.

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  • Download and read our customer stories and access our clients’ best practices.

  • Stay updated with our report and white paper on restaurant chains’ future challenges and more.

  • Discover how to educate, enable and engage your team in a successful way with our framework.

Get inspired

Creating Success Stories with

  • timberland
  • the north face
  • VANS
  • pizzium
  • proximus
  • opyn
  • KFC
  • Grupo Sibuya
  • grupo bimbo
  • bun burgers
  • ethnicraft
  • azadea
  • mad mum coffee
  • mise en place
  • lievità pizzeria logo
  • timberland
  • the north face
  • VANS
  • pizzium
  • proximus
  • opyn
  • KFC
  • Grupo Sibuya
  • grupo bimbo
  • bun burgers
  • ethnicraft
  • azadea
  • mad mum coffee
  • mise en place
  • lievità pizzeria logo
  • timberland
  • the north face
  • VANS
  • pizzium
  • proximus
  • opyn
  • KFC
  • Grupo Sibuya
  • grupo bimbo
  • bun burgers
  • ethnicraft
  • azadea
  • mad mum coffee
  • mise en place
  • lievità pizzeria logo
  • timberland
  • the north face
  • VANS
  • pizzium
  • proximus
  • opyn
  • KFC
  • Grupo Sibuya
  • grupo bimbo
  • bun burgers
  • ethnicraft
  • azadea
  • mad mum coffee
  • mise en place
  • lievità pizzeria logo
  • timberland
  • the north face
  • VANS
  • pizzium
  • proximus
  • opyn
  • KFC
  • Grupo Sibuya
  • grupo bimbo
  • bun burgers
  • ethnicraft
  • azadea
  • mad mum coffee
  • mise en place
  • lievità pizzeria logo
  • timberland
  • the north face
  • VANS
  • pizzium
  • proximus
  • opyn
  • KFC
  • Grupo Sibuya
  • grupo bimbo
  • bun burgers
  • ethnicraft
  • azadea
  • mad mum coffee
  • mise en place
  • lievità pizzeria logo
Turn Inspiration into Action

Ready to boost the performance of your customer-facing team?

Unlock the Power of Our Solution

Let’s get to know each other! During this meeting, we will:

  • Dive into your Business and L&D challenges.

  • Provide you with valuable insights from our customer stories and share our best practices.

  • Guide you through our MobieTrain platform, showcasing how we can help your brand overcome its unique challenges and achieve its goals.