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Outcome & Benefits
After increasing the ability to access content, Timberland experienced a 70% increase in conversions and positive comparable store sales in most countries.
Each store and market has relevant learning content to create storytelling sales associates with an agile and engaged workforce.
Omnichannel retail strategy shifts to a hybrid model (distribution, e-commerce, showroom) with microlearning for improved customer engagement.
Outcome & Benefits
Teams no longer need to spend hours on old-school training with our mobile-first approach.
As the brand experienced a consistent growth in conversion rate, 85% of store associates successfully completed their onboarding paths.
The role-specific content allowed the customer-facing employees to access necessary resources, optimising performance and teamwork in the shop.
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Retail
Other
Poule & Poulette’s Challenges
Coping with staff shortages.
Keeping staff involved and motivated, especially after the Covid-19 pandemic.
Our Support and Solutions
Reduced time spent on onboarding and faster onboarding of resources within restaurants.
Completion time of onboarding processes reduced to a couple of days.
Make the onboarding process more effective and engaging by providing all the necessary information within one app.
Proximus’s Challenges
Proximus aimed to revamp their training program to increase personalization, efficiency, and relevance for their diverse workforce.
To enhance participation and monitoring, it was necessary to digitize their strong coaching approach.
Our Support and Solutions
We replaced expensive trainings with mobile, introduced Microlearning format to their skill set and co-created a bespoke coaching tool.
Outcome & Benefits
MobieTrain’s platform has been widely adopted with an impressive adoption rate of 93%. The company’s customer-facing teams have been highly satisfied with the platform, giving it a satisfaction score of 80%.
Employees who used MobieTrain scored 20% higher in module test.
Proximus’s teams have had great success with the MobieTrain app, with an impressive 82% engagement rate and 80% completion rate for learning paths.
Timberland’s Challenges
After temporarily closing due to COVID-19, reopening Timberland stores presented challenges in business continuity, staff management, and ensuring quality customer service.
Our Support and Solutions
As a way to align all remote employees, ‘Getting Back to Better’ became Timberland’s mantra. Together, we created 4 distinct learning tracks.
Outcome & Benefits
After increasing the ability to access content, Timberland experienced a 70% increase in conversions and positive comparable store sales in most countries.
Each store and market has relevant learning content to create storytelling sales associates with an agile and engaged workforce.
Omnichannel retail strategy shifts to a hybrid model (distribution, e-commerce, showroom) with microlearning for improved customer engagement.
VANS’ Challenges
VANS previously relied on store managers to train teams, resulting in inconsistent training across the company. Their training materials quickly became outdated, making it difficult to measure results.
Our Support and Solutions
We collaborated closely with store managers to create engaging and effective Learning and Onboarding Paths.
Outcome & Benefits
Teams no longer need to spend hours on old-school training with our mobile-first approach.
As the brand experienced a consistent growth in conversion rate, 85% of store associates successfully completed their onboarding paths.
The role-specific content allowed the customer-facing employees to access necessary resources, optimising performance and teamwork in the shop.
Lievità ’s Challenges
Simplify the onboarding process by streamlining communication between management and employees for more effective induction of new resources.
Increase the employees’ engagement and motivation, improve the sense of belonging and reduce turnover.
Our Support and Solutions
Together with the Lievità team, we created new paths to simplify and make the onboarding process engaging and streamline communication and information sharing even with senior staff.
Thanks to microlearning and gamification, we enabled access to the courses at any time, optimising training time and costs.
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Sales & Customer Experience
Are you looking to grow your revenue and improve customer satisfaction simultaneously? Look no further! MobieTrain provides relevant training and real-time information to elevate your sales and customer service teams to new heights. Deliver unforgettable experiences – time after time.
Productivity
Time is valuable, and we help you save time and money. Reduce onboarding time by an astonishing 50% and minimise operational errors by 30%. Help your teams to work more efficiently and make every minute count. Increased productivity will lead to greater profitability and higher customer satisfaction.
