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Reskilling in the restaurant industry: how to get better results

Posted on December 8, 2023

Why the reskilling is so important in the restaurant industry? The restaurant and hospitality industry has experienced significant transformation in the past years, with changing consumer preferences, technology integration, and global events affecting businesses’ operations.

As the industry evolves, reskilling has become essential for employees and employers to stay competitive and meet the demands of such a shifting landscape. This article explores the importance of reskilling in the restaurant business, its benefits, and strategies for successful adaptation.

The Significance of Reskilling in the Restaurant Industry 

Employees continually adapt to meet evolving demands and desire memorable experiences, personalisation, and exceptional service. To achieve this, reskilling becomes essential for employees to understand and meet these changing expectations effectively.

Technology integration into the industry, from online reservations to contactless ordering, has become necessary. Reskilling the team ensures employees can navigate and leverage these tools to enhance the guest experience. It is also essential to help employees stay updated with regulations, best practices, and emergency protocols.

Reskilling Strategies for Employees 

Enhancing employees’ skills and capabilities is critical to a successful business.

First, digital literacy is essential to effectively operate reservation systems, point-of-sale software, and online marketing platforms. Understanding data analytics and social media management also proves valuable, enabling businesses to control the power of technology for marketing and service improvement.

Customer service training can provide better guest experiences. This includes skills such as active listening, conflict resolution, and understanding non-verbal cues, all of which improve communication and customer satisfaction.

Let’s remember the importance of maintaining health and safety standards. To ensure compliance with regulations, employees should hold certifications in health and safety practices, with regular training updates keeping them informed about the latest industry standards.

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Reskilling Strategies for Employers 

Many practical strategies can be employed to elevate employee skills and promote work excellence.

Comprehensive training programs should be developed, focusing on industry-specific skills. These programs cover various topics, including using digital tools, customer service techniques, food safety practices, and sustainability initiatives, ensuring that employees are well-prepared to meet the sector’s evolving demands.

When employees learn skills from various roles, it increases their versatility and deepens their understanding of the entire operation where they work. This boosts their adaptability and prepares them to cover different positions during emergencies, maintaining operational continuity.

Also, investing in technology integration training is essential in this digital age. Equipping employees with the skills to manage online reservations, implement digital payment solutions, and utilise data analytics for decision-making is crucial for staying competitive and providing an exceptional guest experience.

Last but not least, sustainability initiatives are gaining prominence within the industry.

Companies should incorporate such initiatives and certification programs into their organisations. Encouraging employees to advocate for eco-friendly practices and responsible sourcing is an essential step toward achieving environmental sustainability, a critical goal for businesses in the modern world.


By staying familiar with changing customer expectations, adapting to technology, maintaining safety/compliance standards, and promoting sustainability, businesses can thrive in this very dynamic food and restaurant industry.

Employers prioritising reskilling demonstrate their commitment to excellence, adaptability, and sustainability. And for employees, it is a chance for career growth and personal development. Reskilling is not merely a response to change but a proactive approach to shaping the future and ensuring continued success and growth.

Discover how MobieTrain can help you to educate, empower and engage your frontline team: click here.